1.) The shipping amount indicated by our online order form is NOT correct for international and overseas orders. Our shopping cart can only calculate freight for orders shipped within the 48 contiguous United States of America, or to APO addresses..
  We suggest using our online order form as secure way to transmit your credit card information; we will then call or E-mail with an accurate shipping quote for your approval before shipping your order. You may also call or E-mail ahead of time with a list of items you would like to order and we will give you a freight estimate at that time.

2.) Substantial Duties, Tariffs, and other fees may be charged by your government before you are allowed to receive your order. Bathroom Machineries has nothing to do with these additional fees and cannot collect or estimate them. If you, the customer refuses to pay the duties and/or tariffs but keep the merchandise, your card will be charged the same extra amount that we are. Basically, any refusal of fee payment kicks back to us, and it will get passed on to you.
   We suggest contacting local customs officials, postal officials, or an import brokerage company for the specifics of how the collection of additional import fees or taxes are handled in your area.
   The entity delivering your order may not be able to deliver the order directly to your door until arrangements to pay any additional fees are made in advance with the delivery company.
   Any duties, taxes, fees or tariffs charged are the responsibility of the receiving party and are NOT refundable should the merchandise be returned.

3.) We prefer to ship international orders via the Postal Service using Global Express Expedited 3-5 day service. Items too large to ship via the Postal Service must be shipped via truck, sea or air freight. Additional crating fees may apply.
 Please Note: Air carriers will not ship antique items. Large antique items must be sent by truck (Canada and Mexico), or via ship. (Overseas).

4.) We can only accept the following forms of payment for international orders:
Mastercard, Visa, American Express or Discover. (Sorry, no checks or money orders.) We suggest using our online order form as a secure way to transmit your credit card data, or FAX your order to 209-728-2320.
We also accept orders via telephone: 209-728-3860.

5.) We do request that a $100 US dollar minimum order be placed. With all the extra handling and paperwork now required, we can no longer process orders under $100

6.) Please allow additional time for your order to arrive. Shipping times, even on “guaranteed” service such as FedEx or USPS expedited services do not take into account any time spent in customs. Most of our international customers receive their orders in 4 to 10 days and pay anywhere from 5% to 20% tax upon receiving their order. 

Please don’t hesitate to call or E-mail if you have any questions not answered on this page.

We look forward to doing business with you!